FAQ's

Graboz – Frequently Asked Questions

1. What currency are your prices in?

All prices on Graboz are listed in USD (United States Dollar).

2. When will my order be shipped?

We aim to process your order within 4–7 business days. After it’s shipped, delivery usually takes 15–21 days, depending on your location.
✅ Good news: We offer FREE worldwide shipping on all orders!
Once your package is shipped, we’ll email you a tracking number.
If you don’t receive tracking info within 7 business days, just reach out to grabozshop@gmail.com.

3. Can I return my order if I’m not satisfied?

Yes! If your item is damaged or defective, you’re eligible for a 100% money-back guarantee.
You can return it within 30 days of delivery. Return shipping is at your cost, and once we receive the product, we’ll process your full refund.
Include your order number and name in the return package.
Note: If your order is still in transit, please wait for delivery before initiating a return.

4. Can I cancel my order?

Yes, as long as the order hasn’t been shipped yet.
If your order has already been processed and shipped, you’ll need to follow our return process for a refund.

5. I entered the wrong address—what should I do?

Please contact us at grabozshop@gmail.com or reply to your order confirmation email within 24 hours of placing the order.
We’ll try to update the address before it’s shipped.
After 24 hours, we can’t make changes and we won’t be able to issue a refund for address errors.

6. How long does shipping take?

Shipping times vary by destination. On average, orders are delivered within 7–25 business days.
🚚 And yes, shipping is 100% free, no matter where you are in the world!

7. How do I track my order?

Once your order is shipped, you’ll get an email with your tracking number.
You can use it to monitor your package online.
Please allow 3–5 business days for tracking information to appear.

8. Do you ship internationally?

Yes, we proudly ship worldwide! 🌍
International shipping is FREE, and delivery times vary by location.
For more info, check our Shipping Policy.

9. Are your products under warranty?

Many Graboz products include a manufacturer’s warranty.
Warranty terms are listed on individual product pages.
If something isn’t right, email us and we’ll help sort it out.

10. How can I contact Graboz customer support?

You can reach us at grabozshop@gmail.com.
For faster service, include your order number and a short explanation of your issue.
We’ll get back to you as soon as possible!